General Conditions of Purchase

CARAT OFFICIAL - General Conditions of Purchase

CARAT OFFICIAL, SL (hereinafter CARAT), an e-commerce website, offers all its customers an online shopping service that allows them to purchase products from our collection from their device. In addition, our customers can enjoy promotions, gifts, and exclusive offers.

We invite you to review the general purchase conditions that regulate the purchase of CARAT OFFICIAL products through the page

CARAT OFFICIAL, SL is the owner and operator of the website www.caratofficial.com . In this regard, use of the Website constitutes, to the extent applicable to you, your acceptance of these general purchasing conditions.

You can obtain a printable copy of the aforementioned GENERAL PURCHASE CONDITIONS

If you have any questions about these terms and conditions, please contact our Customer Service team.

OUR DATA

The following conditions govern the sale of the products presented on this Website by the company:

CARAT OFFICIAL, SL domiciled at calle ….este 08960, Barcelona.

CIF No. B - registered in the Barcelona Commercial Registry, Volume …, folio 19, page MA-176605.

Our contact details are:

info@caratofficial.com

PRODUCTS AND SERVICE AVAILABILITY

3.1. Service availability

The pages of this website are publicly accessible, free of charge and open to the public.

You must use the Website in accordance with the Law.

Therefore, the owner of this website cannot assume any liability arising from the misuse, improper use, incorrect use, or illegal use of the website and/or its content.

Mere access to the website www.caratofficial.com does not imply the establishment of any type of commercial relationship between CARAT OFFICIAL and the user.

By placing an order through this website, you declare that you are over 14 years of age. Minors under the age of fourteen cannot independently consent to the processing of personal data, and therefore, sales to minors under the age of 14 are not permitted. Access to the website is only permitted with the consent of their legal representatives (parents or guardians, as applicable), who can do so on their behalf.

The products offered are distributed exclusively within the Peninsula and the Balearic Islands. We do not ship to the Canary Islands, Ceuta, Melilla, or abroad.

3.2. Identification of our products

Each product is accompanied by the following information:

Article name

Image/s of the article

Item Description

Available sizes and colors

Composition

Price

CARAT OFFICIAL has made every effort to display product colors as accurately as possible.

However, the color of the products displayed on screen may vary depending on the quality of your computer monitor. CARAT OFFICIAL cannot guarantee that the colors displayed on your monitor are accurate.

The legal warranty for all our products is as defined by law, and its terms will always be respected by CARAT OFFICIAL.

You can consult our document EXCHANGES AND RETURNS.

3.3. Purchase procedure

You can make your purchase online either by creating a customer account through the (CREATE ACCOUNT) section, filling out all the information requested by the system, or as a GUEST. You don't need to be registered to purchase from CARAT OFFICIAL. However, if you do register, you'll speed up the process for your next purchases and it will be easier for you to identify yourself when collecting your order. You can also access our website through your Instagram or Google account, but in this case, please check your details when placing your order, as the system will use the information you have in these accounts.

If you make your purchase as a GUEST, the information you provide will be used exclusively to inform you of the status of your online order.

In either case, the personal data you provide will be processed in accordance with our Privacy Policy. Additionally, you can access the personal data you provide and information about your orders at any time if you have created a web account.

CARAT OFFICIAL reminds its customers that personal information must be provided accurately to avoid confusion or incidents during shipment. Additionally, if you accept or request this, you will receive personalized commercial communications tailored to your profile by email and/or SMS.

If you have a web account, we recommend that you log in to make your purchases, as this will make it easier to track your orders and your purchases will be recorded in your customer history.

The shopping cart will contain the photo, item name, chosen color, size, units, and price (tax included).

Likewise, in this same section you can apply discounts or promotional codes that you are a beneficiary of, entering the reference code in the box -PROMOTIONAL CODE-. If you click on the drop-down menu you can enter your code and the system will automatically apply the discount to your purchase.

Before placing your order, you will be presented with a summary of the product(s) added to your shopping cart, as well as their total price (including shipping and taxes), with each itemized itemized. Shipping details and, where applicable, any discounts applied will also be displayed. If everything is correct, you must confirm your order by clicking the button labeled 'Confirm Payment'.

You acknowledge that by clicking the "Confirm Payment" button, you acquire the obligation to pay for the product(s) for the order to be generated.

Once your order is placed, you will be provided with a purchase tracking number through the website so you can track your order at any time from your device.

Likewise, an automatic message will be sent to the email address provided, including the FINAL ORDER NUMBER, a detailed description of the order, and the personal information provided.

This message is the ORDER CONFIRMATION. Failure to receive this "order confirmation" message may be due to a temporary network communications problem or a typing error in the email address provided.

In both cases, CARAT OFFICIAL recommends that if you do not receive this Order Confirmation email, you contact our Customer Service.

3.4. Cancellation of an order

Once your order has been completed and paid for, you can only cancel it through your customer account and if you have requested home delivery or collection at a Post Office or Punto Pack store as the shipping method.

In these cases, you can cancel the order by accessing it through your account, provided it has not yet been prepared by our warehouse. If the order status is OPEN, you can cancel it, but if that status has changed, it means our warehouse is already preparing the order and it cannot be canceled.

3.5 Product availability

All orders are subject to product availability.

If, at the time of placing your order, CARAT OFFICIAL detects a lack of stock in its warehouses for any of the products included in your order, you will be notified immediately via email.

In addition, the amount charged for the item not shipped will be refunded to the customer within the following days (maximum 30 days) using the same payment method used for the purchase.

3.6. Order acceptance.

All orders are subject to our acceptance.

No contract will exist between us in relation to any product until your order has been expressly accepted by us. If your purchase request is not accepted, the full amount of your order will be refunded.

CARAT OFFICIAL may not accept an order for the following reasons:

conditions.

When there are reasons to believe that the client is under 14 years of age.

In the event of a computer attack, virus, or any event beyond CARAT OFFICIAL's reasonable control (force majeure). In any case, CARAT OFFICIAL will inform you that the order has not been accepted and you will be fully refunded for any amounts paid.

When CARAT OFFICIAL accepts your order and it has been prepared in our warehouse, we will notify you via a new email confirming that the order has been shipped, a Shipping Confirmation email.

Therefore, the contract in relation to the product(s) ordered will be deemed to be completed when CARAT OFFICIAL sends you its Shipping Confirmation.

The Contract will only relate to the product(s) that have been credited in the Shipping Confirmation.

CARAT OFFICIAL will not be obligated to supply any product(s) that has not been confirmed. Please note that the Shipping Confirmation will be sent to you within 48 hours of placing your order. This period may vary due to exceptional circumstances or force majeure.

4.- PRICE AND PAYMENT

4.1. Payment and currency

Prices on the Website are shown in Euros.

Product prices may change at any time, but any changes will not affect orders for which CARAT OFFICIAL has sent an Order Confirmation.

4.2. Value Added Tax

All product prices listed on this Website include VAT at the current rate.

4.3. Billing

By placing an online order, you expressly consent to receive an invoice electronically.

The invoice issued by the system will arrive to you via email along with the order shipping confirmation. It will be a simplified invoice, with the information specified in your Billing Address.

If you would like a full invoice, you will need to contact our Customer Service.

4.4. Payment methods

CARAT OFFICIAL will only accept payments made by credit or debit card through https://stripe.com/es/payments

Until payment is made, the order is not generated electronically, so payment is required to receive order confirmation and for our warehouse to prepare it.

CARAT OFFICIAL accepts payment for purchases made through the Website

Web/Application with the following credit or debit cards: Visa and Mastercard through the platform https://stripe.com/es/payments .

4.5. Payment security

With the goal of providing maximum security to the payment system, CARAT OFFICIAL uses secure payment systems from leading financial institutions in e-commerce.

In this regard, confidential payment data is transmitted directly and encrypted (SSL) to the corresponding financial institution. For payments with Visa and MasterCard cards, CARAT OFFICIAL only accepts CES (Secure Electronic Commerce) transactions, including, where applicable, the international 3D Secure protocol, which is distinguished by the Verified by Visa and MasterCard SecureCode symbols.

Secure E-Commerce is an initiative whose basic principle is to guarantee the security of online transactions. When making a payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure E-Commerce.

As a complementary measure to the 'Secure Payment' system and with the

In order to collaborate in the prevention of Internet fraud, CARAT OFFICIAL reserves the right to verify the personal data provided by the customer, as well as to adopt the measures it deems appropriate (including the cancellation of the order) so that the purchased merchandise is delivered in accordance with the data appearing in the order.

5.-DELIVERY

The subcontracted company "Amphora" is responsible for making the deliveries link

The different shipping methods you can select are:

*Home delivery

*Pick up at the Post Office of your choice.

*Pickup at any Punto Pack store of your choice.

Shipping costs are:

If you have requested delivery to a private address, our carrier will send you an email with a link to track your shipment and resolve any delivery issues.

If you have chosen delivery to a Post Office, you have 14 days from the date your order is available for delivery to collect it. If you do not collect it, it will be returned to our warehouse. If you have chosen to collect your order from a Punto Pack store, you have 7 days from the date your order is available for delivery to collect it. If you do not collect it, it will be returned to our warehouse.

If you have chosen to pick up your order at one of our physical stores as your delivery option, the pickup time depends on the order type:

6.-EXCHANGE AND/OR RETURN POLICY

You can check our exchange and return policy in the following

6.1. Conditions for exchanges and/or returns

If you are not satisfied with your purchase, CARAT OFFICIAL allows you to exchange the size of the purchased item or return it within 15 days of receiving your online order, as long as the product has not been used or damaged. CARAT OFFICIAL cannot accept exchanges or returns for used or damaged products. You must also complete the return slip (on the back of the delivery slip) that was sent to you with your order.

If you need a duplicate of the return slip to attach to your order, you can download it from the following link: here

The delivery note you download is a blank template that you must fill out with the order details from the purchase invoice we sent you via email.

6.2. Excluded products

We do not accept returns of sealed items that are unsuitable for return due to quality protection reasons, or that have been used, altered, or tampered with.

6.3. Returns by post or courier company to our warehouse.

Products purchased on our website can also be returned by regular mail through Correos or through any courier company you select.

To return the package to our warehouse, please send it to the following address:

OFFICIAL CARAT:

Street …

Barcelona.

The return slip that came with your order includes a cut-out box with our warehouse address. You can use this document and affix it to the package containing the product you wish to return.

The return slip must also be included in the package. If you need a duplicate return slip, please contact us.