FAQs
To which countries do we ship our jewelry?
We ship our products to any country in the European Union, the United States, and Latin America.
How do I find out my ring size?
Visit our sizing video...
How to modify an order?
If the modification is about an order, you must cancel the order and purchase again.
How do I track my order?
Enter the courier company's website with your ID code and you'll be able to track it.
How to make an exchange or return?
Returns are allowed within 14 days of purchase.
You must send an email to info@caratofficial.com indicating the return and attaching a photo of the jewelry and send it to...
I want to collaborate with Carat Official. How do I contact you?
Send us an email to info@caratofficial.com, indicating "Collaboration" in the header and title, and tell us your proposal. We'll listen!
How long does it take for an order to arrive?
Our regular orders, excluding diamonds, have a 48-hour arrival time.